FAQ
Choosing between the S4 and the T1
What is the difference between the S4 and the T1?
Which one should I buy first?
Do the S4 and T1 work together?
Do I need both, or is one enough?
I already own a sampler. What does the S4 add?
I already have a sequencer in my DAW. What does the T1 add?
The S4
What is the S4?
What does “sculpting sampler” mean?
How many tracks does the S4 have?
Can I record directly into the S4?
Does the S4 have a built-in microphone?
How much sample memory does the S4 have, and can I expand it?
Can I load my own samples, and how do I get them onto the unit?
Can I use the S4 as a USB audio interface?
Can I run external instruments through the S4 as an effects processor?
Can the S4 be played live without a computer?
Can I resample and overdub on the S4?
How many voices of polyphony does the S4 have?
Can the S4 be controlled from a MIDI keyboard or a DAW?
Can I sync the S4 to a modular system?
What is the Mosaic engine?
The T1
What is the T1?
What does “algorithmic sequencer” mean in practice?
Does the T1 make sound on its own?
How many tracks and patterns does the T1 hold?
Can the T1 sequence a modular system?
Does the T1 have CV and gate outputs?
Does the T1 support Ableton Link?
Can I use the T1 with a DAW?
How many MIDI channels does the T1 handle?
How does saving work on the T1?
What are the Euclidean rhythm and arpeggiator features for?
Power, connections, and what is in the box
What is included in the box with the S4?
What is included in the box with the T1?
What power supply does the S4 need?
Can the S4 be powered over USB-C or from a battery pack?
Can the T1 be powered over USB-C?
Do I need a separate power supply for the T1?
Which region’s plug ships with my order?
What cables do I need that are not included?
What are the inputs and outputs on each instrument?
Sounds and sample packs
What are torso Sounds?
Which instruments do the sound packs work with?
How do I load a sound pack onto my instrument?
Are the free sound packs still available?
Do I need to own an S4 to buy Sounds?
Buying, shipping, and payment
Where do you ship from, and which countries do you ship to?
How much does shipping cost?
How long does delivery usually take?
Which payment methods do you accept?
Is it better to buy direct or from a dealer?
Do you have a dealer near me?
Is the item in stock, and what happens if it is not?
Can I change or cancel my order after placing it?
The current S4 bundle offer
What is included in the S4 bundle?
How long does the free case and cover offer run?
Does the bundle apply to dealer purchases as well as the online store?
Returns, warranty, and repairs
What is your returns policy?
How do I start a return?
Who pays for return shipping?
How long is the warranty, and what does it cover?
My instrument has a fault. What is the first step?
I bought mine secondhand. Is it still covered?
What if my order arrives damaged or does not arrive?
Firmware and updates
How do I update the firmware?
Where do I find the latest firmware version?
Do I need a computer to update?
What is the Config App and do I need it?
Where can I read the changelog?
My unit will not boot or is unresponsive. What can I try?
Learning and support
Where is the manual?
Do you have video tutorials?
Is there a Discord or user community?
How do I contact support, and how quickly do you reply?
Can I request a feature?
Do you run workshops or live sessions?
Company and other
Where is Torso Electronics based?
How do I become a dealer or distributor?
Do you provide review or press units?
Do you work with artists?
How do I get my music or performance featured?